"Best Buy" Extended Warranty Packages. Trick Or What? Check Out This Story

There I am sitting still at the Geek Squad counter at the Best Buy in Coquitlam. I'm waiting around to get my personal computer that was packed with Norton 360 and working out a matter with a content blocker. The sales rep is scratching down figures endeavoring to sell a couple next to me 3 personal computers for their kids for Christmas season.

Ok Sir - he states. So you're looking at this total price $89 for Norton 360 $20 for recovery cd x 3, plus $30 each for a 2 year extended warranty deal. And so that's $90 TOTAL for the 2 years extended warranty which can cover ALL THREE PCs.

$30? Excuse me? Did I hear that correctly?

I lean in a tad bit more so I could hear the pitch as well. He repeats the numbers back to the wife who happens to be estimating all of the totals and repeats $30 x 3 for a 2 year extended warranty for all three PCs.

What the heck? I disrupt the sales pitch.

Excuse me, sorry to meddle in, however did I just hear you stipulate that a two year extended warranty is $30?

Indeed that is right he claims. My manager allowed that.

Really? I say. You imply the same lady that just incurred me $190 for a 3 year extended warranty?

I call the lady over and display her my bill. What type of business are you folks operating here? I say.

So allow me to get this straight... A 2 year extended warranty for THREE PCs is $90 and a 3 year extended warranty for ONE PC is $190?

I ask to talk with the General Manager and the woman sets off for around 15 minutes.

She comes back and says that the General Manager has given me a 50% discount on my extended warranty package. I inquire to talk with him in person and she is gone for another 10 minutes. At this point I'm pondering to myself, these people are total tricksters.

The General Manager comes over and then I put out my hand to shake his hand and he looks at me with this strict look and draws an Arnold Schwarzenegger "HE MAN" grip and very nearly crushes my hand. He takes this really serious stance like we're likely to have a "scrap" or something.

What exactly is this - intimidation tactics at the "Best Buy" in Coquitlam - I'm pondering?

He proceeds to give me a $50 refund and gets into this volume purchasing spiel and tells me that if I buy 3 computers I will have this type of reduction also. By this point - I'm pondering to myself, these people are total cons. And so I proceed to the checkout to re-crunch the numbers in my head to try and figure precisely what has just gone down.

I call the General Manager over again and say - Did I hear you just provide me $50 off when you're Manager just presented me 50% discount?

$50.....50% - I must have gotten the figures confused he says.

I don't think so. I demand a full refund. All I could say is BUYER BEWARE!! If I hadn't encountered it myself I would have never assumed it could happen for real.

What I think to be the case is that the sales managers are skilled to eye up the buyer - look at their clothes, their shoes and their jewelry to know very well what they feel they might scam for each deal and what they can get away with. It appears that at the Best Buy in Coquitlam - a 2 year warranty can go for just $30 if you're a couple ordering 3 computers and if you're a business man donning a Rolex, you can expect to be billed $190 for 3 years. WOW!

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